Shipping

Every Doodlz is made to order, so orders are typically processed within 2–4 business days before they are shipped. 📦

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.

Estimated delivery times

After your order has been processed and shipped, estimated delivery times are:

Europe: 5–7 business days
UK: 3–5 business days
United States: 5–7 business days
Canada: 4–7 business days

These are estimated delivery times and are not guaranteed. Occasionally, delays can happen once your order is with the carrier, especially during busy periods or due to circumstances outside our control.

Please note that processing time is in addition to the estimated delivery time above.

Tracking your order

Once your order has shipped, we’ll send you a shipping confirmation email with a tracking link.

Please allow a little time for the tracking information to update after your package has been handed over to the carrier.

Address changes

Make sure your shipping address is correct before placing your order.

If you notice a mistake in your address, contact us at hello@doodlz.shop as soon as possible. We’ll do our best to help, but we can’t guarantee that an address can be changed once an order has entered processing or been shipped.

Lost, damaged or incorrect orders

If your order arrives damaged, is lost in transit, or you receive the wrong item, please contact us at hello@doodlz.shop and include your order number and any relevant photos or details. We’ll look into it and help find the best solution.

If your order arrives damaged, is lost in transit, or you receive the wrong item, please visit our Returns & Refunds page for detailed instructions on how to proceed. If your item is damaged or defective, please include clear photos when contacting us at hello@doodlz.shop.

Customs & import duties

For orders shipped internationally, customs duties, import taxes or other local charges may apply depending on your destination and local regulations.

If any additional charges apply to your order, these may be the responsibility of the customer.